I ship from Lawrence, Kansas. Postage and the delivery estimate are shown on each listing before you pay, and the listing is where the sale actually happens.
Shipping
Where I ship from. Lawrence, Kansas, United States.
How long it takes me to hand it to the carrier. The handling time is stated on each listing before you pay, and that is the time that applies to your order. If I cannot make that window — because of weather, illness, or a carrier problem — I will email you before the window closes and offer you a choice: wait for a date I name, or cancel for a full refund. You do not have to ask for that email; I am required to send it.
How long the carrier takes. That is in the listing, based on the service you choose at checkout. I do not control it and I cannot promise a carrier’s delivery date.
What it costs. Postage is calculated at checkout on the listing, based on weight and destination. There is no handling fee beyond the postage shown.
Combined shipping. Sometimes I can combine. Message me on the listings before you pay and I will tell you whether the pieces can ship together and what I can adjust.
Tracking. Every piece ships with tracking. The number goes to the email address you used at checkout.
Returns
The window. Each listing states the return window before you pay, and that is the window that applies to your order. I have not set a single shop-wide window, so read the listing rather than assuming one here.
What qualifies. A piece may be returned if it is materially different from its description — a different metal, a different size, damage I did not disclose, or a condition issue I did not name.
What does not qualify. Change of mind on a piece that matches its description. A piece returned in different condition than it was sent. A piece that has been worn, altered, cleaned, or repaired.
How to start a return. Email contact@branseyjewelry.com or message me through the listing before you ship anything back. Do not send a piece back without telling me first — an unannounced return can be refused.
How long the refund takes. Refunds go back to the original payment method.
Return shipping address. Ask me when you start a return and I will send the address with the instructions.
If something arrives damaged
Photograph the box and the piece before you unpack it further, and email me the same day. I will file the carrier claim and either replace the piece or refund you in full.
If a piece is lost in transit
Tell me. I will open a carrier trace.
Kansas and California buyers
Kansas law gives you the rights described above and does not let me disclaim them. If you are in California, the return and refund terms in this policy are the terms required to be disclosed to you before you pay.
Nothing in this policy limits any right you have under law.